HeroEMAIL

As enterprises across the globe face the challenge of acquiring new customers and retaining existing ones, companies today need to provide prompt, accurate and personalized response to satisfy their customers and prospects. While seeking email support, your customers will always demand most relevant information and quick turnaround time - key differentiators that may drive in incremental revenue. By outsourcing e-mail support services to HeroITES, global companies ensure superior customer care at a lower cost and build on customer loyalty, thus achieving business success.

At HeroITES, we are committed to managing your email traffic round the clock and in the most efficient manner. Powered by advanced technology and a wide array of tools, the company provides the same queuing and response capabilities for email queries that are currently available for phone contacts. We respond to email queries via one or any combination of the following methods:

• Automated Response
• Computer-aided response
• Manual response

In case of the last two options, we analyze, sort and route email messages to the appropriate support agent belonging to the relevant skill group and possessing extensive domain expertise. Our associates are well-trained in customers' products and services so that even in a non-scripted environment, they can quickly prepare a custom response and provide effective solutions.

Email Support: Key Areas

• Product information/enquiries
• Post-sale product/service support
• Order taking
• Sales processing
• Up-selling and cross-selling
• Queries regarding payment, account balance etc.
• Troubleshooting
• Complaint registration
• Subscription & polling
• Feedback collection